Pre-Sales ServiceNow Solutions Consultant

US | CA | CA-ON-Toronto | US-TX-Austin | US-MA-Boston | US-PA-Philadelphia | US-CA-San Diego


ServiceNow @ Crossfuze It’s not just a business. It’s a mission.


Proving that IT is the beating heart of every organization. Changing perceptions in the CXO Suite. Ditching the “necessary evil” image. And bringing in a biz-focused service mentality to All Things IT.


That’s the big picture. That’s what drives us every day. That’s what gives us the extra energy to help our clients transform their IT operations, bring in best practices, and do the heavy tech lifting to optimize ServiceNow in their world.


But there’s more to tell you about our high-powered portfolio.


We conduct expert ITIL & ITSM assessments. We develop IT evolution road maps. 


It’s all part of our effort to provide off-the-charts service to our clients. And elevate IT.


Welcome to boomtown.


More and more leaders are heading in the ServiceNow direction. And we’re right at the forefront, leading the way.

Which is why the phone keeps ringing. And why we keeping needing more people and office space.


The Crossfuze career expansion pack.


Want to power load your resume?


At Crossfuze, you’ll get to work on exciting projects in many different industries and businesses. You’ll get to engage directly with some of the world’s finest clients. Plus, you’ll get the support and encouragement you need to develop your tech skills and team-leading mojo.


Here’s something else you’ll like.


Our leaders are energizing and empowering. And they go out of their way to make sure that Crossfuze is a great place to grow, develop and work.



  • You will be our go-to ServiceNow SME to provide business and solutions consultancy to our clients and prospects
  • Perform pre-sales support calls by attending client meetings with Crossfuze Account Executives that may include a formal presentation or product demo
  • Responsible for addressing client business issues and translating to value through ServiceNow solutions
  • Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape
  • For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
  • For a given engagement, provide cost estimates with regard to time and resources
  • You need to be a strong partner to key people within Crossfuze, ServiceNow, and all prospects/clients, providing a high level of professionalism during all team interaction
  • Work closely with the sales team to determine that our services are positioned properly on all designated accounts 
  • Ensure a smooth transition from sales to the delivery team as projects kick off
  • Work in any of but not limited to the following areas: Customer Service Management (CSM), IT Operations Management (ITOM), IT Service Management (ITSM), Security Operations Management, Human Resource Service Management / Human Capital Management (HCM)
  • Helping our sales team to successfully close business as well as obtaining high customer satisfaction scores post-implementation.


  • Bachelors degree or equivalent technical / business qualification through experience 
  • Minimum of 5 years of pre-sales solution consulting experience 
  • Minimum of 3 years of deep functional and technical knowledge of ServiceNow configuration and implementation
  • Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform

Nice to Have:

  • ServiceNow Administrator certification
  • ITIL v3 or 2011 Certification 
  • Experience with other ITSM tools including but not limited to: 
    • BMC Remedy, Cherwell, CA Service Desk, HP Service Manager


Crossfuze is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.




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