Crossfuze

Messaging Administrator

US-NY-Buffalo
ID
2017-1478

Overview

Managed Services @ Crossfuze

 

We are IT outsourcing specialists. We take our clients’ bad boy operations and turn them into precision machines.

 

We do it all for clients in many different industries. We handle a variety of technologies. We work in our own facilities and on client sites. And we go out of our way to bring the world’s most helpful technologists on our team.

 

Just say no to script-reading robots.

Sure, we’re in the IT outsourcing business. But technical skills aren’t enough to get in the door here.

 

We need professional problem solvers. We need energetic, articulate, upbeat people who have the drive, creativity and commitment to find a way.

 

Take a minute to think about the client’s situation.

 

People with tech problems are stuck in neutral. Their organizations have a productivity leak. So we come in like the trusty Tech Cavalry.

 

We handle tough assignments. Solve problems. Calm nerves. Plug new capabilities into the business. And keep the enterprise engine running better than ever.

 

Wanted: people who love to come through in the clutch.

 

The work we do is very important. That’s why Managed Services at Crossfuze is not a clock-in-and-out job. It’s not about robotic script reading or passing the time until a better job comes along.

 

We’re elite service professionals who bring all this to the table: outstanding technical expertise, engaging people skills, and a natural talent for helping others.

 

A professional path forward.

 

You’ll find more than a paycheck here at Crossfuze. 

Responsibilities

The Messaging Administrator will troubleshoot, monitor, and maintain Exchange, Outlook, Jabber, backup solutions including Avamar.

  • Provide a timely response to incidents and service requests received in ticketing system adhering to established performance metrics/service level agreements (SLAs).
  • Focus on system monitoring for sustained periods, actively mitigating threats to service availability.
  • Follow SOPs and guidelines and provide inputs for improvement.
  • Provide Incident resolution for systems errors related to email, instant messaging, and backup solutions.
  • Manage major incidents by reporting and escalating according to documented guidelines.
  • Document and report all service interruptions.
  • Reply to all communications related to email, instant messaging, and backup systems errors in a timely manner.

Qualifications

  • A minimum of 5 years of IT enterprise support experience,
  • A minimum of 3 years of experience supporting Microsoft Exchange in an enterprise environment.
  • A minimum of 3 years of experience working with Active Directory
  • System Administration experience on Microsoft Exchange Servers
  • Experience with Outlook 2013 / 2016 / Outlook Web Access
  • Working knowledge of Exchange Admin Center and Exchange Toolbox
  • Experience with PowerShell cmdlets on all modules (Exchange/AD/O365)
  • Experience administering mailboxes and user accounts
  • Experience troubleshooting to resolve mail delivery issues
  • Experience writing and maintaining messaging documentation (i.e. procedures, processes, standards, and knowledge articles for IT Support)
  • Customer Service oriented and ability to communicate effectively with end-users as well as teammates
  • Strong analytical/problem solving skills

Nice to have:

  • Powershell Scripting Experience
  • Proofpoint (or edge SPAM filter) experience 

 

Crossfuze is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

 

 

 

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