ServiceNow Engagement Manager (Future Consideration)



Crossfuze Europe is seeking an Engagement Manager for leading the successful delivery of ServiceNow solutions. Working in a client-consulting environment the primary role of the Engagement Manager is to manage the delivery of our Customer deployments throughout all stages of the project lifecycle.




The successful candidate would be based out of our London Headquarters, with some home/remote working flexibility, and must be able to travel within the UK and Europe.


Working at Crossfuze


Crossfuze is a human company, and you’ll receive ever-important flexibility, stability, and teamwork with us. We want you to be here for a long time while being happy and challenged at work every single day. Without being challenged, we can’t grow. And to grow, we need to work together and pull each other up to greater heights.


With significant growth predictions for 2018 and beyond, this is an ideal time to join Crossfuze Europe for career and personal development.


  • Build, maintain, and foster relationships with Customers and Technical staff.
  • Lead ServiceNow deployments throughout the project lifecycle to ensure client satisfaction.
  • Co-ordinate the management of all project activities with Customers, including;
    • Regular status reporting.
    • Risk and issue logging.
    • Client facing and internal deliverables.
  • Prepare and lead customer workshops to design ServiceNow solutions as required.
  • You will work with different personalities, communicate like a pro, and win people over by being yourself.
  • Be responsible for the project delivery methodology and driver continuous improvements.
  • You will work in a challenging environment, manage the resolution of obstacles, and work on multiple projects; all whilst developing your own skills and experiences, as well as others around you.


  • Previous experience as a Project/Engagement Manager delivering ITSM projects within a large organisation.
  • Experience of managing the delivery of ServiceNow solutions.
  • Line management experience, along with the coaching of junior members of staff.
  • Working knowledge of the ITIL framework, and project management methodologies (Agile, SCRUM, and PRINCE2).
  • Demonstrate a commercial understanding, and able to articulate the value proposition of ServiceNow.
  • Demonstrated ability to successfully act as a trusted advisor for all key decisions during complex project delivery, with strong communication skills (both written and verbal).
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
  • Degree or equivalent, preferably in Information Technology.


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