• Technical Support Analyst (Future Consideration)

    Job Location US-NY-Buffalo
  • Overview

    Managed Services @ Crossfuze


    We are IT outsourcing specialists. We take our clients’ bad boy operations and turn them into precision machines.


    Service desk administration. Desktop systems and application deployment. Desktop “break-fix.” Network systems management. VOIP and mobile device management. Messaging and collaboration administration…


    We do it all for clients in many different industries. We handle a variety of technologies. We work in our own facilities and on client sites.


    And we go out of our way to bring the world’s most helpful technologists on our team.


    Just say no to script-reading robots.


    Sure, we’re in the IT outsourcing business. But technical skills aren’t enough to get in the door here.


    We need professional problem solvers. We need energetic, articulate, upbeat people who have the drive, creativity and commitment to find a way.


    Take a minute to think about the client’s situation.


    People with tech problems are stuck in neutral. Their organizations have a productivity leak. So we come in like the trusty Tech Cavalry.


    We handle tough assignments. Solve problems. Calm nerves. Plug new capabilities into the business. And keep the enterprise engine running better than ever.


    Wanted: people who love to come through in the clutch.


    The work we do is very important. That’s why Managed Services at Crossfuze is not a clock-in-and-out job. It’s not about robotic script reading or passing the time until a better job comes along.


    We’re elite service professionals who bring all this to the table: outstanding technical expertise, engaging people skills, and a natural talent for helping others.


    A professional path forward.


    You’ll find more than a paycheck here at Crossfuze.


    The Position: Technical Support Analyst


    If you’re looking for a clock-in-and-out job with a ho-hum service provider, we can save everyone a lot of time here by saying this position is not for you.


    But if you’re looking for an exciting opportunity with a fast-growing company that believes the service desk is a dynamic profession, well, let’s hit the fast forward button. Then you can get a sneak preview of your life at Crossfuze if you join our team.


    Cue up the digital video


    You are a professional on an elite service team.


    You are an expert on the client’s technology, apps and processes. You analyze problems and find the best way to solve them. You pave the way for new technology that helps people work smarter and faster. And you delight people every day by going out of your way to help them.


    Here’s another way to say it.


    You are an uptime optimizer. An enterprise-level productivity booster.  You roll tech obstacles out of the way. You pave the way for game-changing innovations. And you are a slice of calm in a crisis.


    This is not assembly-line assistance. This is not about reciting scripts.


    It’s about making a big impact on our clients’ business.


    It’s about winning the World Service Desk Championship with ace technologists who understand human nature, have a talent for communication, and love helping people out of jam.


    Up for the challenge? Then please keep reading. Because this position may be right for you.




    • Associate's degree in IT related discipline or a minimum of 2 years' experience on a technical Service Desk
    • Minimum of 2 years in a customer service role
    • Minimum of 6 months supporting MS Office 2010 and Windows 7 on a Service Desk
    • Working knowledge of at least one computer diagnostic utility
    • The ability to resolve at least 75% of issues on first call
    • The willingness and ability to handle at least 50 calls per day


    What's In It For You:


    • Free parking
    • Full Benefits+401(k), with a 100% company paid medical plan option
    • Quarterly bonus plan



    Crossfuze is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.


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