Systems Engineer

Job Location US-NY-Buffalo


Managed Services @ Crossfuze


We are IT outsourcing specialists. We take our clients’ bad boy operations and turn them into precision machines.


We do it all for clients in many different industries. We handle a variety of technologies. We work in our own facilities and on client sites. And we go out of our way to bring the world’s most helpful technologists on our team.


Just say no to script-reading robots. 

Sure, we’re in the IT outsourcing business. But technical skills aren’t enough to get in the door here.


We need professional problem solvers. We need energetic, articulate, upbeat people who have the drive, creativity and commitment to find a way.


Take a minute to think about the client’s situation.


People with tech problems are stuck in neutral. Their organizations have a productivity leak. So we come in like the trusty Tech Cavalry.


We handle tough assignments. Solve problems. Calm nerves. Plug new capabilities into the business. And keep the enterprise engine running better than ever.


Wanted: people who love to come through in the clutch.


The work we do is very important. That’s why Managed Services at Crossfuze is not a clock-in-and-out job. It’s not about robotic script reading or passing the time until a better job comes along.


We’re elite service professionals who bring all this to the table: outstanding technical expertise, engaging people skills, and a natural talent for helping others.


A professional path forward.


You’ll find more than a paycheck here at Crossfuze. 


The role is to provide technical expertise in the areas of Systems and Network Engineering to achieve high availability and performance of Information Technology systems. This includes designing, installing, configuring and administering operating systems, application systems and network equipment in a timely and efficient manner.


This will ensure the stability, integrity, and efficient operation of client information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked systems. The Senior Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.


  • Participating with network/server engineering, business application, and database administration functions to ensure availability, reliability, and scalability to meet corporate objectives
  • Participating in key process improvements for all IT systems throughout various clients’ organizations
  • Participating in the design and review of new systems and application deployments for network, servers and workstations.
  • Troubleshooting and resolving network, server system and workstation hardware and software problems
  • Configuring networks to ensure their smooth and reliable operation for fulfilling business objectives and processes
  • Ensuring that IT systems comply with established policies, standards, licensing agreements, and configuration guidelines
  • Defining and performing system backups and recovery procedures to ensure full data retrieval
  • Recommending and executing modifications to systems in order to improve efficiency, reliability, and performance
  • Developing, implementing/maintaining policies, procedures for network administration, usage and disaster recovery
  • Monitoring and testing system performance; provide statistics and reports
  • Implementing strategies for integrating cross platform operating environments
  • Assisting in software deployment and patch management for all IT systems
  • Monitoring network performance and troubleshooting problem areas as needed
  • Collaborating with executive management and department leaders to assess near/long term network capacity needs


  • At least 5 years of Microsoft server and system support experience
  • At least 5 years’ VMware support experience
  • Certification or certification level knowledge for MCSE/MCITP, or VCP preferred

Additional skills (Nice to haves):

  • Some firewall knowledge and experience
  • Cisco product support experience
  • Some Linux knowledge and experience



Crossfuze is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.


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