• Mobile Device Administrator

    Job Location US-NY-Buffalo
  • Overview

    Managed Services @ Crossfuze


    We are IT outsourcing specialists. We take our clients’ bad boy operations and turn them into precision machines.


    We do it all for clients in many different industries. We handle a variety of technologies. We work in our own facilities and on client sites. And we go out of our way to bring the world’s most helpful technologists on our team.


    Just say no to script-reading robots.

    Sure, we’re in the IT outsourcing business. But technical skills aren’t enough to get in the door here.


    We need professional problem solvers. We need energetic, articulate, upbeat people who have the drive, creativity and commitment to find a way.


    Take a minute to think about the client’s situation.


    People with tech problems are stuck in neutral. Their organizations have a productivity leak. So we come in like the trusty Tech Cavalry.


    We handle tough assignments. Solve problems. Calm nerves. Plug new capabilities into the business. And keep the enterprise engine running better than ever.


    Wanted: people who love to come through in the clutch.


    The work we do is very important. That’s why Managed Services at Crossfuze is not a clock-in-and-out job. It’s not about robotic script reading or passing the time until a better job comes along.


    We’re elite service professionals who bring all this to the table: outstanding technical expertise, engaging people skills, and a natural talent for helping others.


    A professional path forward.


    You’ll find more than a paycheck here at Crossfuze. 


    Your day-to-day responsibilities will include troubleshooting end user issues, testing new versions and releases and documenting new procedures.  You will also be partnering with the Service Desk and the existing Mobile Device Management team to develop procedures and documentation.  

    • Work closely with an existing team that includes Crossfuze employees and Praxair employees.
    • Support a diverse set of customers (in multiple countries) with a variety of Mobile devices 
    • Resolve complex issues that involve troubleshooting Email, Mobile Device, Carrier Networks, Server settings, etc.
    • Document solutions and troubleshooting steps for future reference and reuse
    • Leverage ServiceNow for the life cycle of the incident management process
    • Stay abreast of new releases and new technology in this field
    • Help make recommendations to improve service and delivery in the Mobile Device Management space


    • Associates Degree in Information Technology, Computer Science, Information Systems or related field, or in lieu of degree 2 years of experience in related field
    • Minimum of 2 years customer service experience
    • Experience troubleshooting Mobile Devices (iOS, Android)
    • Familiarity with the concepts of Mobile Device Management
    • Rock solid technical and troubleshooting skills with strong written and verbal communication skills
    • Experience with desktop operating systems including Windows 7

    Nice to have:

    • Prior experience with a mobile device management solution
    • Prior experience with troubleshooting in Lotus Notes
    • Windows Server Administration experience


    Crossfuze is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.





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