• ServiceNow Pre-Sales Solutions Consultant

    Job Location US | US-CA-San Diego | US-CA-Los Angeles | US-CA-Anaheim
  • Overview

    ServiceNow @ Crossfuze It’s not just a business. It’s a mission.


    Proving that IT is the beating heart of every organization. Changing perceptions in the CXO Suite. Ditching the “necessary evil” image. And bringing in a biz-focused service mentality to All Things IT.


    That’s the big picture. That’s what drives us every day. That’s what gives us the extra energy to help our clients transform their IT operations, bring in best practices, and do the heavy tech lifting to optimize ServiceNow in their world.


    But there’s more to tell you about our high-powered portfolio.


    We conduct expert ITIL & ITSM assessments. We develop IT evolution road maps. 


    It’s all part of our effort to provide off-the-charts service to our clients. And elevate IT.


    Welcome to boomtown.


    More and more leaders are heading in the ServiceNow direction. And we’re right at the forefront, leading the way.

    Which is why the phone keeps ringing. And why we keeping needing more people and office space.


    The Crossfuze career expansion pack.


    Want to power load your resume?


    At Crossfuze, you’ll get to work on exciting projects in many different industries and businesses. You’ll get to engage directly with some of the world’s finest clients. Plus, you’ll get the support and encouragement you need to develop your tech skills and team-leading mojo.


    Here’s something else you’ll like.


    Our leaders are energizing and empowering. And they go out of their way to make sure that Crossfuze is a great place to grow, develop and work.



    • Assisting the sales personnel in the qualification of customer needs and performing pre-demo needs analysis
    • Demonstrations of the product, both standard and tailored to prospects and existing customers, both on-site and via GoToMeeting
    • Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
    • Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
    • Development of Statements of Work, Solution Approach Document or RFP/RFI responses based on the result of scoping efforts with clients
    • Supporting Marketing events – user conferences, trade shows, webinars, etc.
    • Responsible for addressing client business issues and translating to value through ServiceNow solutions
    • Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape
    • For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
    • For a given engagement, provide cost estimates with regard to time and resources
    • Helping our sales team to successfully close business.
    • Provide support for Account Executives across North American time zones


    • Bachelors degree or equivalent technical / business qualification through experience 
    • Strong pre-sales solution consulting experience 
    • Deep functional and technical knowledge of ServiceNow configuration and implementation
    • Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform
    • Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
    • Exceptional communication and presentation skills.
    • Understanding of and experience selling to enterprise IT architecture.

    Nice to Have:

    • ServiceNow Administrator certification
    • ITIL v3 or 2011 Certification 
    • Experience with other ITSM tools including but not limited to: 
      • BMC Remedy, Cherwell, CA Service Desk, HP Service Manager
    • Background in ITIL, Service Management, Asset Management, IT Management



    Crossfuze is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.




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